Support

License Help

Find your key, activate Aurora Pro, or get billing help without exposing payment details inside the app.

License wizard

Choose the path that matches what you have.

Each path points to the safest next step without asking for card numbers, private images, or a full license key in the first support message.

Fastest recovery path

How to find your Aurora license key

  1. Search your inbox Try Lemon Squeezy, Aurora Pro, license key, receipt, or order confirmation, including spam and promotions folders.
  2. Use the purchase email The email address from checkout must match the email used in Aurora Settings > License.
  3. Ask support safely Email from the purchase address. Include the order receipt if you have it, but do not send your full key unless support asks.
If you do not know the purchase email Send the most likely emails, approximate purchase date, plan, and any Lemon Squeezy order or receipt number. Do not include card numbers, passwords, or images with payment details.

Find your license key

Your license key is included in your Lemon Squeezy receipt email after checkout. Search your inbox, spam, and promotions folders for Lemon Squeezy, Aurora Pro, license key, receipt, or order confirmation. Use that same purchase email when activating Aurora.

Activate Aurora Pro

Open Aurora, go to Settings > License, then enter your purchase email and the full license key from your receipt. Pro unlocks when the email and key match.

Switching Macs

Aurora Pro can be active on up to 2 Macs per license. When moving to a new Mac, install Aurora, open Settings > License, and activate with the same purchase email and license key.

If the 2-Mac limit is reached

If activation says the license is already used on 2 Macs, first deactivate Aurora on an old Mac from Settings > License. If you no longer have that Mac, open License & devices and sign in with the purchase email. If a Mac cannot be managed there, contact support from the purchase email and say which Mac you are replacing. Do not email the full license key unless support asks for it.

Why the app is the fastest option

For the Mac you are currently using, open Settings > License and choose Deactivate. For another Mac, use License & devices on this website. If a device cannot be managed there, contact support from the purchase email.

Billing and cancellation

For Aurora Pro Monthly, open License & devices and sign in with the purchase email, then choose Manage billing. You can cancel anytime, update payment details, and view billing information there. If you cancel, Pro access stays active until the end of the billing period you already paid for.

Aurora Pro Lifetime is a one-time purchase with no recurring subscription. Lemon Squeezy handles checkout, billing, taxes, receipts, and payment details; Aurora only verifies the resulting license.

Contact support

Email support@auroranotch.com from the purchase email whenever possible. That makes it much easier to find the order without exposing your full key.

Same email

Use the purchase email from checkout when activating Aurora Pro.

Full key

Paste the complete Lemon Squeezy license key into Settings > License.

2 Macs

Aurora Pro can be active on up to 2 Macs per license.