Support
Get Help with Aurora
Whether you have a question, need troubleshooting guidance, or want to report a bug, we have you covered.
Contact
Reach out to us.
Triage
What do you need help with?
Pick the closest issue and Aurora will show a likely cause, three safe next steps, a relevant page link, and a support template that avoids private content.
Troubleshooting
Common issues.
Permissions
Aurora asks for permissions in context. Accessibility supports top-edge interaction, Automation supports media control, Screen Recording is needed only for screen-aware surfaces that require local context, Calendar is used only when you connect calendar features, and camera or microphone access is requested only for relevant widgets. Open System Settings > Privacy & Security to enable the access a feature requests. A restart of the app may be required after granting access.
License Activation
Every new installation begins with a 72-hour Pro trial. Enter the purchase email and license key from your receipt to keep Pro active after the trial. One license can be active on up to 2 Macs. Already purchased? Check status and registered Macs.
App Not Launching
If Chrome says Aurora is not commonly downloaded, it is a browser reputation warning for the new direct-download DMG. Download only from auroranotch.com, keep the file, confirm you are running macOS 13.5 or later, open the disk image, move Aurora into Applications, then right-click and choose Open. If macOS blocks the app, go to System Settings and allow it under Security.
Media Not Detected
Aurora supports Spotify, Apple Music, and supported Google Chrome web playback. If your player is not showing, start playback, approve Automation if macOS asks, and restart Aurora.
Billing & Refunds
Payments are processed by Lemon Squeezy, which handles checkout, receipts, tax collection, license key delivery, and payment details as merchant of record. Billing changes are handled through Lemon Squeezy receipt links or support. For billing questions or refunds, email support with your purchase receipt.
Reinstallation
To perform a clean install, quit Aurora, delete it from Applications, and re-download the latest version from the download page. Re-activate with your purchase email and license key to restore Pro. Note that Aurora won't restore a previous trial once a paid license has been activated on an install.
Feedback
Send us a message.
Bug, feature request, or general feedback — we read every message and reply within one business day.
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Prefer plain email? Write to support@auroranotch.com.