The short version
Refund requests are reviewed on a case-by-case basis. If a technical issue prevents you from using Aurora, contact support within 14 days of the original order and describe the issue. Approved refunds return to the original payment method.
What's covered
- Aurora Pro Monthly — contact support within 14 days of the relevant charge if a technical issue prevents use.
- Aurora Pro Lifetime — contact support within 14 days of purchase if a technical issue prevents use.
- Renewal charges on Aurora Pro Monthly — contact support promptly if you need help with an unintended renewal.
What's not covered
- Refund requests made more than 14 days after the relevant charge.
- Chargebacks filed with your bank without first contacting us. Please email us first — it's always faster.
How to request a refund
- Email support@auroranotch.com from the address used at checkout.
- Include the order number or the email used on the order, plus a short description of the technical issue preventing use.
- We'll confirm the refund by email and process it via Lemon Squeezy. Funds typically reappear on your card within 5–10 business days, depending on your bank.
License after a refund
Your license key is deactivated as part of the refund. Aurora will stop unlocking Pro on any Macs where it was activated with that key. After the 72-hour trial, an active Pro license is required to continue using Aurora.
EU consumers
If consumer law in your country gives you stronger cancellation or refund rights, those rights still apply. Contact support promptly so the request can be reviewed and handled through Lemon Squeezy.
Merchant of record
Lemon Squeezy is the merchant of record for Aurora Pro purchases made through our website. They're responsible for the payment transaction, receipt, VAT collection, and the refund mechanism. You can also contact Lemon Squeezy support directly via the link in your receipt email.
Questions
Ping us at support@auroranotch.com. You'll get a real reply from the person who builds Aurora, usually within one business day.